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Lesley's Patterns. Ltd. Store Policies
If
you're checking this webpage, you are a customer after our own
heart.
ANY website or company we do business with
must have its store policies
posted in view -- it's not only the right thing to do, it's just better
for everyone. So on this page,
we are posting exactly what you
can
expect when you do business with Lesley's Patterns, Ltd.
Guarantee
of service...
We
guarantee your satisfaction or your money back. If for any reason
you
are not happy with your plans order, please
contact us within 10 days
of receiving your order.
Return policy...
If
for any reason you are not satisfied with the project plans you
receive, we will accept your return within 10 days of
purchase with no
hassle. We will issue a full refund for the purchase price of
the plan you want to return
. If you think you
may need to return a plan, please take care
when
handling it -- project plans returned in poor condition, with writing,
stains, unnatural creasing, etc., are considered damaged merchandise
and are not refundable. Additionally, any postage
and handling
charge
is non-refundable.
Plan accuracy...
We
are committed to offering only the highest quality project plans. Over
the years we have sold tens of thousands of plans
and only a relatively
small handful of mistakes have been found. Whenever we get a
complaint
about a plan or are notified
of an error in a plan, we take immediate
action to rectify the situation. If you find an error in one of
the
plans we are currently
carrying, please let us know. Because of
the
nature of project engineering, errors do occur on occasion. We
can in no way
be responsible for wood that is rendered useless due to
an error in a plan.
As a woodworker, we expect that you will
measure twice and cut
once.
We cannot issue monies to any customer who takes a loss in lumber or
lumber costs due to
an error in a plan. Please help us keep
errors
down by alerting us to them.
Data we collect...
Lesley's
Patterns, Ltd.,
in order to notify our customers of new project plans and sales we may
have, collects the following
information and stores it safely: name,
address, telephone number, email address. If you enter the
information
for a
second party, that is, if you send something to someone else, we
collect only their name and address. Credit information
is
automatically archived in a secure, offline storage system. You
are
free at any time to contact us and have any or all of
your information
changed or removed. We may also, at our discretion allow you to
be
contacted about special woodworking-
related offers.
How we use your data...
Information
you submit to us during an order is used to fulfill that order.
In the
future, we may elect to send you a new catalog
or other woodworking
project plan related information from Lesley's Patterns, Ltd. We
are a
small business, so please trust
us when we say that you will not
receive much mail from us -- remember, at any time you are free to
contact us to be removed
from our mailing list with no hassle.
Your
credit information is stored, but is never transferred to a third party
-- we find this
practice ridiculous and contemptable. We may send
you
an email note on occasion regarding project plans; this, too, you can
opt out of at any time. New customers' information is not shared
with
other woodworking companies or third parties. Again,
you are
always
free to contact us and be removed from our customer list at any time.
Your data's security...
All
customer data is stored in an inaccessible, offline system. All
measures within our means have been taken to enhance
the security of
our customers' data and we are glad to say that we have never had a
security exception with customer data.
Internet ordering
is secured with a valid security certificate. See that the lock
is showing up on your browser when visiting the
orderform.
Changing your data...
To
make changes to your name, address, etc., OR to be removed entirely
from our database, simply contact us with your official
request in
writing:
Data Corrections
PO Box 90272
Dayton, Ohio 45490-0272
© Lesley's Patterns, Ltd.